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What should I do if I have received damaged or incomplete goods?

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You will be entitled to a replacement, exchange or a full refund. In the first instance, please email customer-service@bradcot-awnings.co.uk who will be happy to advise you. Alternatively, please contact our Customer Services Team on 01274 306811 between 9.00am to 5.00pm Monday to Friday (excluding Bank Holidays).

The guarantee is at the discretion of Bradcot Awnings Direct and does not cover defects arising from accidental damage, misuse or wear and tear, and is available only to the original purchaser. It is offered as an extra benefit and does not affect your consumer statutory rights.

Bradcot Awnings Direct reserves the right to improve or alter the specification of its products without notice.

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